Effective Date: 25/05/2018
This policy also applies to personal data provided to us, both by individuals themselves or by others.
Vision Blue Solutions may change this Policy at any time. Please take a look at the “Effective Date” legend at the top of this page to see when this Policy was last revised. Any changes in this Policy will become effective when we make the revised Policy available on or through the Site.
What information do we collect about you?
We collect information on you when you visit our website, submit a contact form and login to secure areas of the website.
This website uses Google Analytics, a web analytics service provided by Google.
Google Analytics sets a cookie to which allows us to evaluate your use of this website and compile reports for activity on the website. This enables us to continuously improve our websites user experience.
When you send an email to our Support or Info mailbox you will automatically create a ticket in our Bug and Issue Tracking software. This will store:
- Email Address
- Company Name
- Mail contents
The purpose for which personal information is processed may include any or all of the following:
- deliver services and meet legal responsibilities
- verify identity where this is required
- communication by email or telephone
- understand needs and how they may be met
- maintain records
- process financial transactions
- prevent and detect crime, fraud or corruption
- may also need to use data to defend or take legal actions related to the above
How do we use this information?
When you visit the website a record of this visit is created. The data is used anonymously to get statistics of user activity on the website.
When you complete a form on the website an email is sent to us which will record your name, email address, telephone number and query. This will be stored in our Bug & Issue Tracking database and will follow our Data Retention Policy.
We may use this information to reply to your email query or to notify you of any updates to the application if you consent to subscribing to our mailing list.
If you want to unsubscribe from our mailing list, please send an email to email@example.com.
We will not use or disclose your personal information for any other purpose which is not related to the above purposes.
How do you store the information?
Google stores information collected by the cookie on servers which are based in the United States.
They may also transfer this information to third parties where required to do so by law or where third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data held by them. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes of track visitor use of the website and to compile statistical reports on website activity.
Our Bug & Issue Tracking software database is located in the UK and will not be migrated to another country.
How long do we retain your personal information?
We retain personal data for as long as is necessary to achieve the purpose listed above and for any other permissible related purpose. For example, we retain most records until the time limit for claims arising from the activities has expired or otherwise to comply with statutory or regulatory requirements regarding the retention of such records.
Our mailboxes will retain emails in the inbox for 7 days. After which they will be moved to an archived mailbox and 30 days later will be deleted from our email server.
We are implementing our Data Retention Policy on May 25th, issues located in our Bug & Issue Tracking database will be kept for 6 years after which they will be deleted. We keep these as part of our Knowledge Base to better support our Customers.
When you are sending in attachments or screenshots please in cases where possible show only the error message. Any attachments will be subject to our Data Retention Policy as stated in this policy.
The GDPR provides the following rights for individuals:
Right to inform
Individuals have the right to be informed about the collection and use of their personal data. This is a key transparency requirement under the GDPR. This privacy notice meets our requirement to inform you of the processing of your data.
Right to access
You have a right of access to personal data held by us as a data controller. Individuals can make a subject access request verbally or in writing. This right may be exercised by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days.
Right to rectification
The GDPR includes a right for individuals to have inaccurate personal data rectified or completed if it is incomplete. This right may be exercised verbally or in writing by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days
Right to erasure
You have the right to have us remove all data held by us as a data controller. This right may be exercised verbally or in writing by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days.
Right to restrict processing
You have the right to request the restriction or suppression of your personal data. This right may be exercised verbally or in writing by contacting us at: Vision Blue Solutions, Registered Office 1st Floor, Block 10 – 5, Blanchardstown Corporate Park, Blanchardstown, Dublin 15, Ireland. We will aim to respond to any requests for information promptly, and in any event within thirty days.
Right to data portability
You have the right to request that your data is made available to obtain and reuse for your own personal data for your own purposes across different services.
Amendment of personal data
To update personal data submitted to us, you may email us at firstname.lastname@example.org or, where appropriate, contact us via the relevant website registration page.
Right to erasure
You have the right to have us remove all data held by us as a data controller.
How to Contact Us
Please review this page regularly as this Policy may change from time to time to ensure that we are always compliant with Data Protection Regulations.
Data Protection Officer